The Role Of Customer Service In Improving Service To Customers At PT. Bank Nagari Simpang Haru Sub-Branch

Romi Susanto; Dhilfa Olyvia

Open Conference Systems, 1st KBP COnference

Romi Susanto, Dhilfa Olyvia

Last modified: 2024-07-05

Abstract

This study aims to know the role of customer service in improving service to customers at PT. Bank Nagari Cabang Pembantu Simpang Haru Padang. In analyzing the data, the author uses qualitative data analysis methods as a research method that explains in depth the role of customer service in improving services to customers at PT. Bank Nagari Cabang Pembantu Simpang Haru Padang. The method of analysis is viewed from two different aspects, namely between theory and practice. The results of the research on the role of customer service in providing information are very good and customers are very satisfied with the services provided by customer service.

Keywords

Customer Service

References

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